Return Policy

Exchange Return Policy

Right to withdraw from distance contracts under the Act.
2251/1994 (as amended by J.M.D. Z1-891/2013) – Return of products
The Customer can easily return the products purchased from the online store simply because he changed his mind, within fourteen (14) days of receipt .
Ο Πελάτης μπορεί να παραδώσει τα προϊόντα ΕΤ απευθείας στην κεντρική αποθήκη της ΕΤΑΙΡΕΙΑΣ ή να αποστείλει με τα δικά του έξοδα στην κεντρική αποθήκη της ΕΤΑΙΡΕΙΑΣ.
Σε περίπτωση για online παραγγελίες ο Πελάτης είναι υποχρεωμένος πριν από την επιστροφή των προϊόντων να επικοινωνεί με το τμήμα Εξυπηρέτησης πελατών της ΕΤΑΙΡΕΙΑΣ, είτε μέσω τηλεφώνου (tel:2312312050) , or by sending an e-mail to the e-mail address: info@ epipla-horeca.gr).
In particular, the Customer has the above right to return a product purchased from Online store without stating reasons, under the following terms and conditions:

  1. Within fourteen (14) calendar days from its delivery or receipt (when the Customer has chosen “pick up from store”) and in case of several goods ordered by the Customer in one order and delivered separately from the time of receipt of the latter, the Customer is entitled to withdraw from the sale (hereinafter referred to as “Withdrawal”).
  2. This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition in which it was received. In particular, the returned product that must not have been used, must be in excellent condition (“as new”), just as before its sale, in its full original packaging (box, nylon, foam, etc.) which must not have tears or damage/alterations) and with all the contents of the original packaging (instructions for use, characteristics and guarantees, etc.).
    In addition, in order for the return of the product to be accepted, you must     To show the original purchase document (retail receipt, invoice) from the person who originally purchased the product and whose details are reflected in the purchase document.
  3. The return of the item is accepted only if the Customer has previously paid any amount charged to the COMPANY for sending the product to him and the shipping costs for its return.
  4. The statement of withdrawal is exercised in writing by completing the relevant form and dispatch a) either at the postal address of the COMPANY (“ESPRESSOMANIA EE” THESSALONIKI, 42 Agias Sofias Street, P.C. 54622) b) or at info@ep email address. .gr and the COMPANY is obliged to confirm receipt of the withdrawal statement upon receipt.
  5. The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal to “ESPRESSOMANIA EE”Thessaloniki Central Macedonia, 42 Agias Sofias Street, P.C. 54622
  6. Following the withdrawal statement, the COMPANY is obliged to reimburse the Customer for the price received.
    In case the Customer is charged by credit card, the COMPANY, if it has received the amount from the Bank, must inform the Bank of the cancellation of the transaction and the Bank will take any action provided.
    The COMPANY, following the notification of this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the contract drawn up between the issuing bank and the Client.
    In case the Customer had chosen the option “collection from our central warehouses”, the refund to him made from the place where the customer received the products, that is, from our headquarters Agias Sofias 42 Thessaloniki.
    For products purchased with a consumer loan no refund is possible due to the inability to cancel the consumer loan, the Customer is exclusively entitled to receive a credit note of equal value for the purchase of another product(s).
  7. The refund of the price due to withdrawal to the Customer will be made no later than fourteen (14) days from the time the COMPANY became demonstrably aware of his withdrawal.
  8. Delivery costs are not refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  9. The Customer is liable to compensate the COMPANY, if he made use other than that which was necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation.
    even with mutual offset.
  10. The product that was sold with an additional gift will be returned along with the additional gift, a different value of the gift will be deducted from the refunded amount.

Exceptions to the Right of Withdrawal of the above paragraph
The right of withdrawal from Article 4 § 10 n.
Regulation (EC) No 2251/1994 does not:

  • In cases where the price of the products has been paid at our offices Epipla-Horeca.gr-store and our company ESPRESSOMANIA EE and in addition, the products have been received from the physical store ESPRESSOMANIA EE-Epipla-Horeca.gr, as the sale is not considered to have been made remotely .
  • Products that are not suitable for return , for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items, mattresses, pillows, linen, etc.
  • Products that have been used , even if opened.
  • The supply of goods manufactured according to the requirements set by you as a consumer or clearly personalized

Claims due to defectiveness or lack of agreed property
The Withdrawal of para.
VII hereof does not concern defective products or products in which there is a lack of agreed quality, which are covered by their warranties.

For more information, please refer to the terms and conditionsof sales page .